22. TERMS OF SALE
All orders are subject to availability and confirmation of the order price. When placing an order with DFM you must be over 18 years of age, be legally capable of entering into a binding contract and possess a valid credit or debit card acceptable to us. Please be aware that your card will be debited immediately at the end of the checkout process.
When an order is placed you will receive a confirmation email, this email is just an acknowledgement and does not constitute acceptance. A contract will be formed once the goods that you have ordered have been shipped to you.
2. Pricing & Availability
While we try to ensure that all details, descriptions and prices that appear on the website are correct some errors may occur. If we discover an error in price for any goods that you have ordered we will inform you as soon as possible and ask you to either re-confirm the order at the right price or cancel. If you choose to cancel and have already paid for the goods you will receive a full refund.
You represent and warrant that if you are purchasing something from us or from our Merchants that
(i) any credit card information you supply is true, correct and complete,
(ii) charges incurred by you will be honored by your credit card company, and
(iii) you will pay the charges incurred by you at the posted prices, including any shipping fees and applicable taxes.
4. Promotion Policy
• All promotions running in DFM’s website are subject to each promotion’s terms and conditions.
• All promotions run independently and can’t be combined with other ongoing promotions unless otherwise stipulated.
• Each discount / voucher / promo code (if any) can only be used once per transaction per account and cannot be combined with other ongoing promotions unless otherwise stipulated.
• Each discount / voucher / promo code comes with an expiry date and will end by 11.59pm on the specified date.
• DFM reserves the right to hold or cancel any order which violates any promotion’s terms and conditions.
5. Shipping & Delivery
A) Standard Delivery
• Delivery will take from 7 to 14 working days for domestic order and 10 to 21 working days for oversea order upon confirmation of order (excluding weekend & public holidays) where your order will be processed and dispatched from our warehouse. Please note that this may take longer during peak sales period and in certain countries.
• A signature is required upon receiving your order as a proof of receipt. In the event that you are not available to receive your order on the assigned date, please call or message us at: +6012-6117838 or email to [email protected].
6. Cancellation Policy
DFM reserves the right to hold or cancel any order with prior notice when deemed necessary.
DFM will proceed with cancellation should circumstances below occur:
• The item is not / no longer available.
• Pricing disputes arise.
• Product illustration differs from actual product.
• Payment failed or not received.
• Payment information could not be verified.
• The order cannot be shipped to the address provided or where the shipping address could not be verified.
• Violation of DFM’s Terms and Conditions.
• Cancellation initiated by the Customer.
• Any other unforeseen circumstances that lead to cancellation.
Upon cancellation, refund will be processed accordingly and might take up to 14 working Days.
7. Return / Exchange Policy
You are eligible for a full refund or exchange if items received are incorrect, damaged or defective:
• The item received is not what you ordered, e.g.: the model or colour is different from what is indicated on the order summary.
•There are missing items.
•The item is found to be damaged upon receiving.
Returned or exchange items must meet the following requirements:
• You must notify us with a return or exchange request to [email protected] within 7 days of receiving your item.
• Our team will review your request and issue a Return or Exchange Permit to you. The item must be shipped within 7 calendar days upon receiving the Return or Exchange Permit with provision of proof of the receive date and return shipping date. (e.g.: postal or courier receipt)
• Returned item must be in original condition and in the original, undamaged packing or similar protective tube/box. We reserve the right to refuse any returns that do not fulfil these criteria.
• Returned item must be unused or hasn’t been installed.
You will be eligible for a full refund or exchange if the item has been inspected and verified that the item was in perfect condition as described above.
Depending on the mode of payment you’ve selected upon transaction, you will be offered the mode of refund based on your payment mode and may be required to enter additional information.
Your refund will take between 1 to 15 working days depending on our partnering banks. Please consult the table below for details:
||Expected Refund Time
|Credit Card / Debit Card
||Credit Card / Debit Card
|Up to 15 working days
||5 – 7 working days
9. IPP Admin Fee
IPP Admin Fee is imposed on any item that are sold and payment under the zero interest 12/24/36 months Credit Card Instalment Plans, except for zero interest 6 months plan will be waived as a result of our efforts to promote our goods on the market.